Our decorative vases are carefully selected, inspected and packaged with care. As many of our vases are delicate and/or fragile decorative pieces, the following guidelines help ensure they are handled appropriately and provide a clear process should there be a problem with your order.
Shipping & Delivery
All vases are carefully inspected and securely packaged before leaving Edible Bouquets.
Delivery timeframes provided at checkout are estimates only and may vary depending on the delivery service, location and circumstances outside our control.
Please ensure your delivery address and contact details are correct at the time of ordering. Edible Bouquets cannot be responsible for delays or additional costs resulting from an incorrect or incomplete delivery address.
For larger, fragile or particularly delicate pieces, additional packaging or delivery requirements may apply.
Please Inspect Your Vase on Arrival
Due to the fragile nature of these products, please inspect your vase as soon as possible after delivery.
Where possible, we recommend photographing the package before opening it, particularly if the outer packaging appears damaged, crushed, wet or otherwise compromised.
Please retain all original packaging until you are satisfied that your vase has arrived safely and is free from damage.
Damage During Transit
While we take great care when packaging our vases, damage can occasionally occur during transportation.
If your vase arrives damaged, please contact us within 48 hours of delivery at [insert email address] and provide:
- Your order number
- Photographs of the vase and the damage
- Photographs of the packaging, including any visible damage to the outer packaging
- Any other relevant information that may help us assess the issue
Please do not dispose of the vase or its packaging until we have had an opportunity to assess the damage, as the packaging may be required as part of a delivery claim.
Once we receive the information, we will assess the situation and work with you to determine the appropriate resolution.
Where a product is damaged, faulty or otherwise does not meet the consumer guarantees required under Australian Consumer Law, we will provide the appropriate remedy in accordance with your consumer rights.
Manufacturing Variations & Imperfections
Many of our vases are decorative pieces and may have characteristics associated with their materials and manufacturing process.
Depending on the individual product, these may include minor variations in:
- Colour and tone
- Texture
- Glazing
- Shape
- Surface finish
- Small marks or irregularities
Where these characteristics are part of the intended design or are normal variations associated with the manufacturing process, they are not necessarily considered defects.
Product photographs are intended to provide a representation of the item. Slight variations may occur due to photography, lighting and individual screens.
Faulty or Incorrect Items
If your vase has a fault, is not as described, or you have received the incorrect item, please contact us as soon as possible.
Your rights under the Australian Consumer Law are not affected by this policy. Where an item does not meet the consumer guarantees that apply under Australian Consumer Law, we will provide the appropriate remedy as required by law.
Change of Mind
We do not accept returns or provide refunds for change-of-mind purchases.
This does not affect your rights under the Australian Consumer Law. If an item is faulty, damaged, incorrectly supplied or otherwise does not meet the consumer guarantees that apply under Australian Consumer Law, please contact us so we can assist with the appropriate remedy.
Our Commitment
We take great care in selecting, inspecting and packaging every vase we send. Our aim is for your new piece to arrive safely and be enjoyed for years to come.
If you have any concerns about your order, please contact us at [insert email address] and we will do our best to assist.
This policy does not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
