Refunds & Returns

At Edible Bouquets, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Due to the perishable nature of our products, all sales are final. However, we understand that issues may arise. If you receive a damaged or incorrect order, please contact us within 24 hours of receipt to request a replacement or refund.


Refunds are issued on a case-by-case basis. To be eligible for a refund, please provide the following information:

  • Order number
  • Description of the issue
  • Photos of the product

Cancellation Policy:

  • If you decide to cancel your order 48 hours before the requested delivery date, we will refund 50% of the order value.
  • If you cancel your order less than 48 hours before the requested delivery date, unfortunately, we cannot offer a refund.

Once we receive your request, our team will review it and notify you of the approval or rejection of your refund. If approved, we will process your refund to your original method of payment within 5-7 business days.


If your order arrives damaged or incorrect, we will gladly replace it at no additional cost. Please contact our customer service team within 24 hours of receiving your order with the necessary information.

Non-Returnable Items

  • Gift vouchers
  • Sale items

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and your bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will confirm the return details.

Contact Us

For any questions or concerns regarding returns or refunds, please reach out to our customer service team at:

Phone: +61 (0) 418 313 415

Thank you for choosing Edible Bouquets! We appreciate your understanding and look forward to serving you again.